FillZ Newsletter

August, 2009

Dear Sellers,

It’s been a very busy textbook season and as summer turns to autumn we hope you’ll have a bit of breathing room before the next busy holiday season! The quiet months make for a great time to try out new things you’ve been considering for your business. Whether it’s trying a new marketplace, developing a new pricing strategy, or taking your business one step further with your own online bookstore, feel free to contact us for a helping hand. By November you’ll be glad you did!

Have you thought of opening your very own online bookstore? It’s easy with our integrated partner Chrislands.com! Since 2001, Chrislands has created online bookstores for online booksellers with an easy to use, fully functional, high quality ecommerce website. Check out a Chrislands success story here! For more information on how FillZ is integrated with Chrislands, please click here.

Our FillZ Support Team is happy to help you with any questions or concerns that pop up along the way. We encourage you to use the "Contact Us" link at the footer of FillZ web pages. We are able to provide faster and more efficient service when you use the ticketing system. If you are unable to login to your account, please contact us using support@fillz.com. We will respond to your email as quickly as possible, normally within 48 hours on business days. Our Customer Support hours are 8:00am to 4:00pm PST, Monday to Friday. You can also reach us through Live Chat support between the hours of 8:00am and 12:00pm PST, Monday to Friday.

Happy Selling!

Jessica

Marketplace News

EBay - EBay has posted an updated eBay User Agreement to help them implement changes announced in the Seller Release details of July 27, 2009. This agreement is effective immediately for new members registering on or after August 18th, 2009, and on September 29th, 2009, for current members. For eBay’s complete announcement, please click here.

New Features

Currency Settings - FillZ is excited to announce that we’ve added better support for managing currencies! If you’re currently listing on an international Amazon website or Play, then you now have better control of the prices that we send out. For complete details on what the new currency settings do and how to enable them, please click here.

EBay Fixed Price - Many of you have asked for this, so we're happy to say we now support eBay Fixed Price Listings outside of the eBay Store! At this time sellers can list their inventory in either eBay Store, or Fixed Price. If you'd like to switch your listings from eBay Store to Fixed Price, you'll need to close and reopen all listings. Click here for instructions how. Questions? Let us know!

Charge When Ship & Confirmation Emails - In June we announced that we added support for Amazon’s Charge When Ship feature. Since then, we’ve disabled confirmation emails for Amazon orders if you have CWS enabled. This is at Amazon’s request as Amazon is now sending communications to your buyers when orders are confirmed.

Amazon Announcements

Collectible Listings - As of August 13th, 2009 Amazon is removing "Collectible" book offers that have not been listed by sellers approved in the category. The Collectible books category was limited to approved sellers beginning on April 19, 2009. Click here to see Amazon’s announcement.

Product Details- As of August 11th, 2009 Amazon Pro Merchant sellers will have the opportunity to contribute product details and add images to any product detail page in their Books, Music and Video/DVD categories. This includes pages that you have not created. Click here to see Amazon’s announcement.

Tracking Information - At the beginning of August, Amazon announced that they would be requiring tracking ID, carrier name, and ship method for all buyer-requested expedited shipments in early September. They have since announced that they have postponed this change in order to allow sellers more time to prepare. Click here for Amazon’s announcement.

New Seller Corner

Where’s my invoice?

Bills are generated on the 2nd of each month, for the previous month of service. Bills are also emailed to you, as well as being available for viewing in your account.

Go to "Settings" -> "FillZ Billing" to view current and previous invoices.

For further details on FillZ Billing, please click here.

CS Tip

Need to change the condition of an item?

We recommend that you close your listing and create a new listing with the desired condition, rather than changing the condition of an existing listing in FillZ.

Amazon does not accept condition updates for active listings. This means the listing must be closed and then reopened in order for the updated condition to show.

If you must change the condition of a listing in FillZ, follow through with a purge to ensure your update will be reflected on Amazon. For instructions on how to purge a marketplace, please click here.

If you have any questions, please Contact Us.

Referral Program

FillZ rewards clients who refer our business to their friends and associates. Here's how it works:
1. You spread the word about FillZ.
2. A new client references your FillZ user name or store name at sign-up. **It is very important for the new seller to use either of these two identifiers.
3. We credit your account in the amount that the new client pays to FillZ after the first full month of chargeable services.

It's that easy!